Every question about Karum answered here.
12 categories, 350+ guides, 50+ videos. From operations stories to API integration — everything you'll wonder about while using Karum, in plain language.
Pick a category first — deep guides under every heading.
A dedicated collection for every module in the Karum panel. Each category includes a quick-start guide, video walkthrough, common issues, and expert tips.
Order management
Manage orders from every channel in one queue — status flow, manual orders, returns.
- Ship a new order quickly
- Steps to create a manual order
- How returns and exchanges work
Inventory & warehouse
Run multi-warehouse stock without mistakes — counts, reservations, transfers, alerts.
- Transfer stock between warehouses
- Set up low-stock alerts
- Start a physical count session
Marketplace integration
Trendyol, Hepsiburada, N11, Amazon, Çiçeksepeti — connect, map, sync.
- Connect a Trendyol store for the first time
- Calculate marketplace commissions
- Handle price differences across channels
Shipping & delivery
Aras, Yurtiçi, MNG, PTT — labels, rate rules, proof of delivery, insurance.
- Print shipping labels in bulk
- Set up zone-based shipping rates
- Open pickup-in-store slots
Storefront design
Theme editor, sections, drag-and-drop, brand colors — full control without code.
- Change theme colors
- Add and reorder sections
- Preview mobile view separately
Invoicing & accounting
Turkish e-Invoice (GİB), Logo, Mikro, Paraşüt — auto issuance, VAT rates, accounting sync.
- Issue your first e-Invoice
- Connect Paraşüt integration
- Bulk reissue invoices
Customers & CRM
Segments, tags, lifetime value, order history, loyalty points, GDPR/KVKK deletion.
- Create a customer segment
- Define a loyalty program
- Handle a GDPR deletion request
Marketing & campaigns
Discount rules, coupons, abandoned cart, email automation, A/B tests, push.
- Set up an abandoned cart series
- Coupon code rule patterns
- Steps to launch an A/B test
Analytics & BI
P&L, channel performance, cohorts, funnel, custom reports, export.
- Read the P&L report
- Build a custom report template
- Export data to CSV
Karum AI
Product description generator, smart stock balancing, price suggestions, visual search.
- Generate AI product descriptions
- Apply stock-balancing suggestions
- Enable visual search
Mobile & POS
Karum mobile app, in-store POS, barcode scanners, warehouse handheld terminals.
- Set up a POS device for the first time
- Install the mobile app
- Pair a barcode scanner
Developer API
REST API, webhooks, OAuth, theme-kit CLI, storefront SDK, rate limits, sandbox.
- Get a Karum API key
- Define your first webhook
- Local development with theme-kit
Looking for a quick answer — it's probably here.
The 10 most common questions from new users. If the answer isn't enough, every question links to the related guide and to live support.
For everyone starting out — three essential guides.
Karum's three most-followed guides. The path to your first sale, your first marketplace connection, and storefront-styling 101.
Get ready for your first sale
From zero to first order — your store is live 12 minutes after sign-up. Template selection, first product, first collection, domain hookup, and a test-order checklist.
Trendyol integration playbook
Connect your Trendyol Seller Center account to Karum in 5 minutes. Product mapping, category assignment, commission rules, and a post-first-sync verification checklist.
Theme editor 101
Every section of the Karum theme editor — palette, fonts, adding sections, drag-and-drop, mobile preview, A/B test. Full design control without code.
Couldn't find it — support is open 24/7.
Our Turkish live-support team answers via WhatsApp and chat weekdays 09:00–22:00 and weekends 10:00–20:00. Urgent technical incidents get a 24/7 on-call engineer line.
Average first response 4 min · Resolution rate 96% · Satisfaction 4.9/5
Your first sale this week. Setup in 5 minutes.
Our onboarding team runs the process. Data migration, product mapping, and channel connection included — first sale on average in 3–7 days.